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PRIVACY POLICY

Aklan Electric Cooperative, Inc. (AKELCO) is committed to protecting the privacy and personal data of our member-consumer-owners (MCOs), visitors, and website users. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when you access and interact with our website at www.akelco.com.ph.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

a. Personal Information

This includes information you voluntarily submit through forms, inquiries, or service-related transactions:

Full Name
Contact Number
Email Address
Home or Business Address
Account or Meter Number
Billing or Payment Information (if applicable)
Any other data you provide through online submissions

b. Technical Information

Collected automatically via cookies, analytics, or server logs:

IP address
Browser type and version
Device type and operating system
Date and time of access
Pages viewed and actions taken

2. How We Use Your Information

We use the collected information for the following purposes:

To respond to service inquiries, requests, or complaints
To process applications, billing, and payments
To provide service updates, power advisories, and important announcements
To improve our website functionality and user experience
To comply with legal, regulatory, or audit requirements under the Data Privacy Act of 2012 and other applicable laws

3. Sharing and Disclosure of Information

AKELCO does not sell or lease your personal data to third parties. However, we may disclose your information:

To authorized AKELCO personnel for legitimate cooperative operations
To third-party service providers who support website functionality, subject to strict confidentiality agreements
To government agencies or regulatory bodies when required by law or legal process

4. Data Protection and Security

We implement appropriate organizational, physical, and technical security measures to protect your personal data from loss, unauthorized access, misuse, alteration, or disclosure. These include:

Secure web hosting and encrypted data transmission
Access control and data classification policies
Regular security assessments

5. Use of Cookies

Our website may use cookies and similar technologies to improve functionality and monitor usage. You can control cookie preferences through your browser settings. Disabling cookies may limit some features of the website.

6. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the right to:

Be informed of how your data is collected and used
Access your personal data
Correct inaccurate or outdated data
Object to processing or withdraw consent
Request deletion of your data (subject to retention policies)
Lodge a complaint with the National Privacy Commission (NPC)

To exercise these rights, you may contact us through the information provided below.

7. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes stated in this policy, and in accordance with applicable laws and retention schedules.

8. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently.

9. Changes to This Privacy Policy

AKELCO may update this Privacy Policy from time to time. Any significant changes will be posted on our website with the corresponding effective date. Continued use of the site implies acceptance of the updated policy.

10. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

Aklan Electric Cooperative, Inc. (AKELCO)
Lezo, Aklan, Philippines
📧 Email: cwd@akelco.com.ph
📞 Contact Hotline Number: Landline: 144 Mobile: 0907 422 3629
🌐 Website: www.akelco.com.ph